Training Manual Index

Section 1: Tasks to Be Completed

1. Disputing Reviews
2. Discussing Reviews with Co-Hosts
3. Filing Damage Claims
4. Stripe Chargebacks and Booking.com Disputes
5. Weekly Occupancy Report

Section 2: Miscellaneous Training

1. Using ChatGPT
2. Communication Guide

Airbnb Training Manual

Section 1: Tasks to Be Completed

1. Disputing Reviews

Step-by-Step Procedure for Disputing Reviews on Airbnb

1. Access the Review Dashboard
   • Navigate to the Reviews page: airbnb.com/performance/quality/communication/reviews.
   • Use filters to view all reviews received during the specific week.
2. Open the Reviews Spreadsheet
   • Open the Reviews Spreadsheet that is already set up.
   • Locate the tab corresponding to the property for which reviews need to be disputed.
3. Add Weekly Reviews
   • Log every review into the spreadsheet, both positive and negative, including:
     • Guest’s Name
     • Date of Stay
     • Review Date
     • Star Rating
     • Review (Full Text for negative reviews or disputes, summary for positive reviews).
4. Identify Negative Reviews for Dispute
   • Focus on reviews with three stars or lower.
   • Verify the review violates Airbnb’s guidelines by referencing Airbnb's Review Policy (e.g., misleading claims, irrelevant content, explicit language).